Frequently Asked Questions (FAQ)
Free Returns: Does pengu offer a free return?
No, unfortunately not. But if you pay via PayPal, PayPal will refund the return cost. For more information, see the banner below. Otherwise, we ask for an order without PayPal, the goods franked with tracking and tracing to send back to us. We ask for attention to the revocation right and the returnings conditions.
Exchanges: How does exchange at pengu work?
Please contact us for the purpose of exchanging the goods in accordance with the conditions of the revocation right and the returnings conditions. Please give us your name, your customer number, order number and which article you would like to exchange in which size. We then await your return. pengu swimwear do not charge any shipping costs for the exchange.
Care Instructions: How shall I care my pengu?
Please look here into our care instructions.